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ICOMM is a full service Business Process Outsourcing (BPO) company providing a broad range of BPO solutions supported by our multilingual culture, Our work friendly eviroment promotes personal and professional growth keeping our employees engaged and motivated, maintaining a positive edge which is reflected in every interaction Whatever is the nature of your business we offer workable and customizable services that will allow you to focus on your core scope while your customers are being pampered.

Contact Us

  • Phone : (+30) 211-1019600
  • Email : info@icommcallcenter.com
  • Web: www.icommcallcenter.com

Our Services


As a high-performance team, ICOMM brings cost-effective, quality solutions backed by leading edge technology and human engagements.

Our ultimate goal is to deliver the very best in customer experience and first-time query resolution.  As our client, you can look forward to a proactive and innovative BPO partner in ICOMM, where exceptional customer service, innovation and continuous improvement are entrenched philosophies

We have diverse experience in handling and managing multiple outsourced services , having the ability to be flexible to client requirements while suggesting trending best practices

CallCenter Outsourcing

Our company supports our clients’ customers 24X7 via inbound and outbound contacts, using all communications media in order to successfully obtain the required type of support at different areas of need.

Eshop & eCommerce Support

Specialized in the e-commerce support, our people connect the e-commerce platforms of our clients with our company’s technology in order to offer the required services.

Telephone Answering Services

An answering pool of trained assistants receive calls / messages from the customers and either answers any information needed or forwards the needed communication to our clients and subsequently calls the customers back.

Technical Support Outsourcing

Technical-oriented teams provide all necessary kinds of troubleshooting through all sorts of communication media, at all levels of complexity, while for physical repairs/substitutions, they coordinate the appropriate stakeholders.

Backoffice Support

A great range of back-office service categories are being satisfied by expert teams in order to accommodate special transactions or database creation client needs.

Live Chat & Social Media Support

Online support to satisfy the needs of our clients’ customers is assumed by our expert teams to meet all relevant expectations by providing accurate information and required facilitation.

HR Services

We provide integrated solutions for attracting , evaluating and managing personnel, fully meeting the needs of your company. We undertake the recruitment, payroll and staffing process at your premises or we can host your employees at our premises.

Shared Agents

For small and or once-off projects, it is feasible for our company to provide teams, which are multi-specialized, multi-functional in that they are engaged in multiple clients in parallel, with the appropriate design.

Dedicated Agents

Operational personnel can be wholly dedicated to each client, according to the size and cadence of the requirement, along side with the necessary management team.

Operational Footprint In Mulitiple Geographies

We develop partnerships lattice outside Greece, for the optimal multilingual support of the Large International Clients, through big number of Agents per required language.