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ICOMM is a full service Business Process Outsourcing (BPO) company providing a broad range of BPO solutions supported by our multilingual culture, Our work friendly eviroment promotes personal and professional growth keeping our employees engaged and motivated, maintaining a positive edge which is reflected in every interaction Whatever is the nature of your business we offer workable and customizable services that will allow you to focus on your core scope while your customers are being pampered.

Contact Us

  • Phone : (+30) 211-1019600
  • Email : info@icommcallcenter.com
  • Web: www.icommcallcenter.com

CallCenter Outsourcing

Call Center Outsourcing 24/7 Call Center B2B Call Center BPO Call Center Virtual Call Center Services
  • Inbound Callcenter
  • Developing a Customer support strategy
  • Supporting customers during business hours and after hours
  • Tracking regular KPI statistics
  • Developing and updating FAQs and knowledge base
  • Providing extensive call center expertise in different fields - -from tech to e-commerce
  • Ensuring the fastest pickup time
  • Providing only highly-qualified, and sales- oriented teams
  • Providing the teams with pre-launch training 
  • Developing and implementing knowledge base
  • Troubleshooting , Debugging, Testing 
  • Conducting customer satisfaction surveys
  • Providing detailed QA reports regularly
  • Cost-Effectiveness
  • Improving Speed to Answer and Handling Time
  • Increasing Quality of Service
  • Providing easier Monitoring and Analysis
  • Ensuring the fastest pickup time
  • Recording Phone Calls with Client Consent for an easy review process
  • Developing answering scripts
  • Providing 24/7/365 emergency hotline services 
  • Providing Tier 1, Tier 2, Tler3 call center support
  • Developing and updating FAQs and knowledge base

A B2B call center partners handle multiple duties that an ideal company finds tedious or difficult to handle. Specifically, these B2B communicative partners have been involved in leveraging the power of the marketing research process, pre-sales qualifications, inbound/outbound processes, sales lead generation, data entry, evaluating reporting, and lots more.

  • Create an improved campaign plan to meet goal requirements
  • Supply future clients with a favorable experience
  • Use the latest technologies without it having to pay the extra costs.
  • Successfully transforming leads to business potential

Business Process Outsourcing (BPO) is the process of delegating non-core business activities to a third-party BPO vendor. Since you no longer have to manage these non-core activities, you have more resources to focus on your core business operations.

  • IT Solutions
  • HR Outsource
  • Data entry and other back-end work.
  • Help desk customer service.
  • Virtual front office and back office activities.
  • Technical support.
  • Market research.

a) Customer Service

b) Techical Support & Help DESK

c) Sales Order Processing

d) Appointment  Scheduling

e) Customer Retention

f) Reservations and Bookings

h) Lead Qualification

i) Answering Services