ICOMM is a full service Business Process Outsourcing (BPO) company providing a broad range of BPO solutions supported by our multilingual culture, Our work friendly eviroment promotes personal and professional growth keeping our employees engaged and motivated, maintaining a positive edge which is reflected in every interaction Whatever is the nature of your business we offer workable and customizable services that will allow you to focus on your core scope while your customers are being pampered.
1. What does this Privacy Policy cover?
ICOMM is a full-service provider of customer experience solutions, headquartered in Athens Greece, dedicated to providing efficient and on-brand chat, voice, SMS, and email solutions, technology, marketing, and user interface solutions, and back office support and fraud detection services for a variety of clients. This Privacy Policy describes our privacy practices regarding personal information we receive in connection with the services and products we provide to our clients (the “Client Services”), as well as through our website (the “Site”).
By using our Client Services, visiting the Site or otherwise interacting with us, you are accepting the practices described in this Privacy Policy. We recommend that you review this Privacy Policy periodically, as it may be updated from time-to-time.
2. What information does ICOMM collect, and how is it used and shared?
In providing the Client Services and the Site, ICOMM will at all times comply with all applicable privacy laws which may include, without limitation, I have been informed that I retain, in accordance with article 12 of Law 2472/1997, the right of access to the personal data concerning me, as well as the right to object in writing to the Infocall. and the designated "controller" from time to time, regarding the further processing of the data concerning me, in accordance with article 13 of Law 2472/97.
For the 12-month period prior to the data of this Privacy Policy, we explain here what categories of personal information we have collected, where we got it from, and with whom we have shared it:
ICOMM will only use personal information to the extent it is necessary to deliver the Client Services and the Site. In some jurisdictions, individuals may have the right to withdraw consent from certain uses. If you reside in such jurisdictions, you may have additional rights which are detailed in sections 8 and 9. In all cases, any service providers will be contractually limited in the way they may use personal information maintained by Infocall, including requirements that such information be maintained in a confidential and secure manner.
In Connection with Business Transfers: In the event that a division, a product or all of ICOMM is bought, sold or otherwise transferred, or is in the process of a potential transaction, personal information will likely be shared for evaluation purposes and included among the transferred business assets, subject to client contractual requirements and applicable law.
To Comply with Laws: ICOMM may also disclose specific personal information when such disclosure appears necessary to comply with applicable law, a subpoena in the course of managing a dispute, governmental inquiry or other litigation process. We may also disclose information to our accountants, auditors, agents, lawyers and other advisors in connection with the enforcement or protection of our legal rights or to protect the interests or safety of our clients, our clients’ customers or employees or others, in accordance with or as authorized by law.
Information from our Client’s Customers: ICOMM processes transactions or applications that are supplied and managed by our clients. As a result, although we may access certain personal information of our client’s customers pursuant to the contractual relationships with have with our clients, we typically do not collect and store personal information in our own systems, with the exception of call recordings and screenshots/recordings. Typically, our clients are responsible for complying with all notices, notifications and alerts to individuals whose information is entered into our systems or portals. We do not use or share that personal information except as directed by our Clients.
3. What are cookies and how do we use them and other technologies?Reset cookie consent
A cookie is a small piece of information that a website, online application, or email may save to your browser or your computer’s hard drive for use in subsequent visits to the website or online application. The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive new cookies or how to disable cookies altogether. If you reject cookies, you may not be able to participate in certain activities or receive a promotion tailored to you. ICOMM does not control and does not guarantee the effectiveness of browser-based tools for managing cookies.
ICOMM may participate in interest-based or behavioral online advertising. For more information, please see below: What are my choices concerning online advertising?
ICOMM may use Google Analytics to evaluate use of the Site for our internal purposes such as evaluating usages of the Site. To learn how Google Analytics collects and processes data, please visit: “How Google uses data when you use our partners’ sites or apps” located at www.google.com/policies/privacy/partners.
Any and all personal information collected on the Site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned to third parties, except as otherwise described in this Privacy Policy.
Do Not Track (DNT):This is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium, or W3C, has not yet established universal standards for recognizable DNT signals, and therefore ICOMM and the Site do not recognize DNT.
4. How does ICOMM protect personal information?
ICOMM has in place reasonable policies, procedures and safeguards (including physical, technological and organizational measures) designed to protect the security of personal information under its control. Where applicable, ICOMM uses industry-standard technology in connection with our Client Services and on the Site to help protect personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction. Personal information received from our clients or others in connection with Client Services is typically stored on servers hosted by our clients or their vendors and 24-7—with limited exceptions, such as call recordings and screenshots/recordings required by our client contracts for quality assurance or other legitimate purposes, personal information collected by our clients is not stored on our or our service provider’s services.
ICOMM also ensures that employees have completed privacy training before accessing or using personal information, and ICOMM updates its training programs periodically to reflect legislation and technological changes.
The protection of personal information is of paramount concern to Infocall, and ICOMM is prepared to take appropriate and timely steps in the event of any incidents involving personal information in accordance with applicable privacy laws.
5. How long does ICOMM retain my personal information?
Personal information that we collect, access or process will be retained only as long as necessary for the fulfilment of the purposes for which it was collected, unless otherwise provided for under services contracts with clients or as required or authorized by law. Personal information that is no longer required to fulfil the identified purposes will be destroyed, erased or deidentified.
6. What are my choices concerning my personal information?
ICOMM depends primarily on our clients to notify and provide their customers and employees choices regarding the personal information that they provide. Our clients are therefore responsible for notification of purpose and for obtaining appropriate consent, to the extent required by law, when they collect personal information that is transferred to Infocall.
In addition, as part of the Client Services, our clients may use personal information that we have collected on their behalf for their own communication and promotional purposes. Our clients are responsible for ensuring that any commercial emails sent by them to their employees or customers comply with applicable law. If we are instructed by our clients to transmit communications on their behalf, clients remain responsible for ensuring that recipients have consented to receiving such communications and that the information contained in the communications are accurate and complete.
We do not sell, rent, or share the personal information of our clients’ employees or their customers with third parties for their own marketing purposes.
ICOMM may, subject to applicable laws, use personal information from our clients and their employees to contact them about our Site and Client Services, including to provide them with information on additional products from ICOMM that may be of interest to them. Client contacts may exercise choices regarding these communications as follows:
7. What are my choices concerning online advertising?
We may use third-party advertising companies that use tracking technologies to serve our advertisements across the Internet. These companies may collect information about your visits to the Site and other websites and your interaction with our advertising and other communications. These advertising companies serve ads on behalf of us and others on non-affiliated sites, and some of those ads may be personalized, meaning that they are intended to be relevant to you based on information collected about your visits to the Site and elsewhere over time. Other companies may also use such technology to advertise on our Site.
You have the choice to tell us not to collect and use this information, and in some jurisdictions, we will only engage in interest-based advertising if you opt-in. If you would like more information about this practice and to know your choices concerning interest-based ads, visit:
http://www.networkadvertising.org/choices/
In the EU, please visit: http://www.youronlinechoices.eu/
8. How is this Privacy Policy enforced?
ICOMM has put in place mechanisms to monitor and verify our ongoing adherence to this Privacy Policy. We encourage individuals covered by this Privacy Policy to raise any concerns that they have about the way that we process their personal information by contacting ICOMM as described below. We take your questions and concerns seriously, and will do our best to resolve them.
9. What is ICOMM policy on kids’ privacy?
ICOMM and our Site are not directed toward children and we do not knowingly solicit or collect personal information online from children under the age of 13 without prior verifiable parental consent. If ICOMM learns that a child under the age of 13 has submitted personal information online without parental consent, we will take all reasonable measures to delete such information from our databases and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law). If you become aware of any personal information we have collected from children under age 13, please contact us using the information detailed in the Contacting Us section below.
10. Access, Objection, Correction and Deletion
In certain jurisdictions, you may have the right to obtain confirmation as to whether your personal information is being processed, information about the purposes of that processing, and information about the recipients to whom your personal data have been or will be disclosed. You may also have the right to receive a copy of the personal data you have provided and/or request its deletion and to revoke any consent that you have previously provided to us for the processing of your personal information.
Our clients are responsible for managing any request made by their employees or customers regarding access to and rectification of their personal information that is transferred to us. However, if you have questions about your rights, please feel free to contact using the contact information detailed in the Contactus section below.
12. Cross-border transfer of personal information
In some cases, personal information that we process, including information from our clients and their employees and/or customers located in Greece and Germany, that may not have data privacy laws that provide the same protection as the countries where you reside. You understand that your personal information may therefore be transferred, processed and stored outside of your country of residence, and therefore may be available to government authorities under lawful orders and laws applicable in such foreign jurisdictions.
For greater certainty, the foregoing is not applicable where ICOMM has agreed with a particular client that personal information may only be processed and stored in a particular jurisdiction. In such circumstances, ICOMM takes reasonable steps to ensure that personal information is not transferred, processed or stored outside of the jurisdiction(s) as may be agreed with the applicable client.
13. Right to Lodge Complaints
We are transparent about the ways in which we collect and use personal information, and welcome your questions and concerns. If you have any concern or complaint about the way we handle your personal information, please contact us as described below. To the extent you believe we have not addressed your concerns or otherwise choose to do so, you have the right to lodge a complaint with a supervisory authority in the country where you reside and/or in Greece.
14. Changes to our Privacy Policy
ICOMM will review and update its Privacy Policy as required to keep current with rules and regulations, new technologies and security standards. We will post those changes on the Site and/or update the Privacy Policy modification date below. In certain cases and if the changes are material, we will provide written notice to clients directly by email or otherwise.
This policy was created on and is effective as of January 15, 2022.
15. Contacting us
