ICOMM is a full service Business Process Outsourcing (BPO) company providing a broad range of BPO solutions supported by our multilingual culture, Our work friendly eviroment promotes personal and professional growth keeping our employees engaged and motivated, maintaining a positive edge which is reflected in every interaction Whatever is the nature of your business we offer workable and customizable services that will allow you to focus on your core scope while your customers are being pampered.
a) Giving Answers instantly
b) Holistic Approach – from simple (T1) enquiry resolutions via Chat/SoMe to complex (T2-T3) ones
c) Offering extensive know-how at multiple industries/sectors – from technology to e-Commerce
d) Answering chat inquiries according to the approved scripts, with professionalism
e) Supporting customers durind business hours and after hours
f) Introducing pre-chat bot to collect information and navigate the customer to the appropriate support team